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Evaluation of a Drug Information Service in a South Indian Teaching Hospital
Author(s) -
Rao Padma GM,
Gore Sapna,
V Deepa
Publication year - 2005
Publication title -
journal of pharmacy practice and research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 22
eISSN - 2055-2335
pISSN - 1445-937X
DOI - 10.1002/j.2055-2335.2005.tb00300.x
Subject(s) - medicine , scope (computer science) , teaching hospital , service (business) , drug , medical education , adverse drug reaction , quality (philosophy) , family medicine , health professionals , drug reaction , nursing , psychiatry , health care , philosophy , economy , epistemology , computer science , economics , programming language , economic growth
Aim To evaluate the service provided by a drug information centre in a teaching hospital in Manipal, India. Method Records of drug information responses were analysed over a 6‐month period. Inquiries were categorised by type and resources required. A random selection of 50 responses (25 judgmental and 25 non‐judgmental) was rated for quality according to international guidelines. To evaluate outcomes, a feedback questionnaire was distributed to hospital clinicians. Results 395 inquires were received. Most were from physicians and were received during ward rounds. The most common questions related to adverse reactions (25%), drug therapy (22%) and dosage or administration (11%). Tertiary resources (textbooks) were used to answer 62% of inquiries. All non‐judgmental responses were of acceptable quality (rating 3 or more). 22 of the 25 judgmental questions were rated as ‘good’ to ‘excellent’ and the other 3 were ‘adequate‘. 50 of 75 (67%) feedback questionnaires were returned. 90% of respondents were aware of the centre and 97% had received an appropriate answer within an acceptable time. Conclusion The drug information centre was well used by health professionals and provided a high level of service. There was some scope for improvement with judgmental questions.