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Exploring the Factors that Influence the Success of Insourced Government ICT Projects
Author(s) -
Omar Azmi,
Bass Julian M.,
Lowit Peter
Publication year - 2016
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/j.1681-4835.2016.tb00564.x
Subject(s) - insourcing , outsourcing , business , government (linguistics) , soft systems methodology , agency (philosophy) , information and communications technology , context (archaeology) , knowledge management , information system , information technology , process management , public relations , marketing , management information systems , engineering , political science , computer science , sociology , paleontology , linguistics , philosophy , social science , law , biology , electrical engineering
This paper explores information system insourcing in selected government agencies in Malaysia and discusses the challenges and barriers that have impeded its implementation. The paucity of similar projects and limited literature has resulted in this study that considers a post outsourcing context following the decision to insource a major Malaysian Government Information System in 2011. A qualitative research method was conducted in a selected government agency to obtain empirical evidence from 55 semi‐structured interviews with government servants from top management to clerical staff including the users of the government information system. By using a combination of institutional theory and the capability approach to analyse the data, we found that insourcing reduced costs, provided a means to access new technologies and enhanced skills in the internal development team, despite challenges such as data centralization, HRMIS technical training and skill, resources for training, perception, government policies and regulations, and lack of expertise These findings will be of interest to the information system research community interested in insourcing information system support.