Premium
Coordination and Cooperation in E‐Government: An Indonesian Local E‐Government Case
Author(s) -
Nurdin Nurdin,
Stockdale Rosemary,
Scheepers Helana
Publication year - 2014
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/j.1681-4835.2014.tb00432.x
Subject(s) - business , process (computing) , government (linguistics) , local government , indonesian government , work (physics) , indonesian , e government , process management , public relations , knowledge management , public administration , information and communications technology , political science , computer science , engineering , mechanical engineering , philosophy , linguistics , operating system , law
The implementation of e‐government systems often involves many different agencies and actors. Their different characteristics and the need to work together make the relationships between them complex. Coordination and cooperation have become important issues in harmonizing the many actors that support the implementation of e‐government systems. This study examines how coordination and cooperation shape the implementation process of local e‐government systems that may be acquired or developed internally. A case study of local egovernment systems implementation in Indonesia is presented and analyzed from the perspectives of coordination and cooperation between internal and external actors and agencies. Our findings suggest that dynamic coordination and cooperation have influenced the success of e‐government systems implementation at local government (regency) level in Bali, Indonesia. The regency practiced coordination and cooperation, both vertically and horizontally, with central government agencies, other regencies, private companies, and with internal institutions. The ability of the regency to gain from these practices offers insights into e‐government implementation for other local governments.