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Analysis of Critical Success Factors in Implementing Enterprise Resource Planning Systems in Malaysian Business Firms
Author(s) -
Supramaniam Mahadevan,
Kuppusamy Mudiarasan
Publication year - 2011
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/j.1681-4835.2011.tb00327.x
Subject(s) - enterprise resource planning , critical success factor , implementation , business , process management , enterprise system , order (exchange) , process (computing) , business process , resource (disambiguation) , key (lock) , knowledge management , information system , operations management , computer science , marketing , finance , engineering , work in process , computer network , computer security , programming language , operating system , electrical engineering
In order to survive in a rapidly changing business environment, Malaysian business firms must improve their own business practices and procedures through Information System. This paper describes the impact of Critical Success Factors (CSFs) during the Enterprise Resource Planning (ERP) system implementations using the responses from 151 organizations that completed or are in the process of completing an ERP implementation and identifying the key benefits of ERP implementation in the firm. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. Our results provide advice to management on how best to utilize their limited resources to choose those CSFs that are most likely to have an impact upon the implementation of the ERP system.