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Evaluating the Developmental Impact of E‐governance Initiatives: An Exploratory Framework
Author(s) -
Madon Shirin
Publication year - 2004
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/j.1681-4835.2004.tb00132.x
Subject(s) - rationalisation , corporate governance , e governance , government (linguistics) , public sector , information and communications technology , business , space (punctuation) , public relations , public administration , process management , political science , computer science , finance , linguistics , philosophy , geometry , mathematics , law , operating system
India is faced with a large number of challenges that are typical of developing countries. The Indian government has for the past 3 decades widely acknowledged that expanded use of ICT in the public sector can offer important benefits such as improved planning and monitoring mechanisms, cost savings through rationalisation, and more effective administration and delivery of certain public services. Today, wide ranges of e‐governance projects are being implemented in different parts of the country including projects aimed at reaching areas and people that had traditionally not been connected to the outside world. This paper uses Sen's notion of capabilities as an evaluative space for e‐governance assessment. Such an emphasis demands a change in the way e‐governance is assessed. The capabilities framework allows us to focus on the developmental impact of such projects. We base our evaluation on the FRIENDS and AKSHAYA e‐governance projects in the South Indian state of Kerala.