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Potential Impact of Cultural Differences on Enterprise Resource Planning (ERP) Projects
Author(s) -
Skok Walter,
Döringer Hartmut
Publication year - 2002
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/j.1681-4835.2002.tb00041.x
Subject(s) - enterprise resource planning , german , relevance (law) , function (biology) , process (computing) , process management , business , resource (disambiguation) , knowledge management , manufacturing resource planning , conceptual framework , macro , computer science , sociology , political science , computer network , social science , programming language , archaeology , evolutionary biology , biology , law , history , operating system
Over the last ten years, there has been a dramatic growth in the acquisition of Enterprise Resource Planning (ERP) systems, where the market leader is the German company, SAP AG. However, more recently, there has been an increase in reported ERP failures, suggesting that the implementation issues are not just technical, but encompass wider behavioural factors. This conceptual paper examines the role of culture in the implementation of process‐oriented ERP systems, and reports on the formulation of a research project to examine the relevance of macro and micro‐level cultural issues in the successful operation of such systems. The paper suggests that some of the reported ERP problems may be attributed to the difficulties that staff operating in an Anglo‐Saxon culture may experience with a process rather than function ‐oriented working environment.