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Organizational Diagnosis: Its Role in Organizational Learning
Author(s) -
Beer Michael,
Spector Bert
Publication year - 1993
Publication title -
journal of counseling and development
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.805
H-Index - 78
eISSN - 1556-6676
pISSN - 0748-9633
DOI - 10.1002/j.1556-6676.1993.tb02255.x
Subject(s) - dysfunctional family , process (computing) , intervention (counseling) , organizational learning , knowledge management , set (abstract data type) , process management , organization development , psychology , scale (ratio) , organizational culture , business , computer science , political science , public relations , psychotherapist , physics , quantum mechanics , psychiatry , programming language , operating system
Diagnosis can be a process that helps organizations enhance their capacity to assess and change dysfunctional aspects of their culture and patterns of behavior as a basis for developing greater effectiveness and ensuring continuous improvement. The authors set forth a framework for understanding what can be called a “learning diagnosis” in which the diagnostic process is part of a large‐scale organizational revitalization effort. In particular, they explore how the diagnostic intervention is affected by the diagnostic consultant, by the top management sponsors of the intervention, and by the process of collecting and acting on data. They conclude with a discussion of both the opportunities and challenges of institutionalizing the learning diagnosis process.