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Save the Archbishop but Not the Dodo
Author(s) -
McGuire Michael J.
Publication year - 2015
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2015.tb11124.x
Subject(s) - mediocrity principle , workforce , archbishop , dual (grammatical number) , service (business) , business , public relations , marketing , history , political science , art , law , literature , physics , astrobiology , classics
One topic spans the dual themes of workforce and customer service for this month ‐ communications. If we are not properly communicating with our customers and our workforce, we are doomed ‐ doomed to mediocrity or worse.