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Taking Care of Business
Author(s) -
Lacey Marcia
Publication year - 2013
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2013.tb11238.x
Subject(s) - business , term (time) , marketing , process management , customer satisfaction , operations management , environmental economics , environmental planning , environmental resource management , engineering , geography , environmental science , economics , physics , quantum mechanics
The term “business operations” covers a lot of territory ‐ and much of it is mapped out in this month's articles. Topics include an overview of trends in the water and wastewater industry, how to deal holistically with nonrevenue water, customer satisfaction, and who benefits from regionalization.