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Continuous Improvement: Detroit's Key to Sustainability
Author(s) -
Mason David,
Ellenwood George
Publication year - 2010
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2010.tb10080.x
Subject(s) - sewerage , sustainability , key (lock) , workforce , bridge (graph theory) , process management , plan (archaeology) , term (time) , balanced scorecard , workforce diversity , computer science , business , knowledge management , engineering management , operations management , engineering , economics , economic growth , medicine , history , ecology , computer security , archaeology , biology , physics , quantum mechanics , waste management
This article begins by providing a brief overview of the Detroit Water and Sewerage Department (DWSD). DWSD's five step plan for long‐term sustainability is presented, which DWSD developed in answer to a nearly 50% reduction in workforce due to retirements over the past 10 years. The five steps are: define the strategic direction and key business objectives; develop customer‐driven performance measures; collect and communicate performance measurements; identify requisite knowledge and skills; and, bridge the gap in current and future knowledge and skills.