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Breaking Organizational Silos: Removing Barriers to Exceptional Performance
Author(s) -
Dell Rodney K.
Publication year - 2005
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2005.tb10902.x
Subject(s) - information silo , process management , function (biology) , outcome (game theory) , business , process (computing) , business process , key (lock) , knowledge management , risk analysis (engineering) , computer science , marketing , engineering , work in process , economics , computer security , silo , mechanical engineering , mathematical economics , evolutionary biology , biology , operating system
This article discusses how organizational “silos” impede the efficient completion of business processes, focusing on fulfilling a function rather than on achieving a process outcome. The paper discusses problems created by these silos and states that by focusing management efforts and employee reward systems on the performance of end‐to‐end business processes rather than on functional objectives, a utility can significantly improve its ability to achieve and sustain business performance improvements. The article lists key steps in making the change.