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Water Loss Management and Customer Care
Author(s) -
Parks John
Publication year - 2004
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2004.tb10589.x
Subject(s) - automatic meter reading , customer service , reading (process) , service (business) , metre , leak , leak detection , computer science , operations management , business , engineering , telecommunications , environmental engineering , marketing , physics , astronomy , political science , law , wireless
This report discusses an effort by Opelika Utilities in Opelika, Alabama, to improve meter‐reading efficiency and customer service by converting the utility to an automatic meter‐reading (AMR) system. Residential leaks were a concern and the new technology provided advanced leak detection. The article goes on to discuss how leaks dropped dramatically after the meters were installed.