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Work/Asset Management Central To GCWW's Business Transformation
Author(s) -
Rager David
Publication year - 2003
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2003.tb10461.x
Subject(s) - oracle , unix , function (biology) , computer science , process management , plan (archaeology) , business , engineering management , engineering , software engineering , operating system , software , history , archaeology , evolutionary biology , biology
This article discusses some tough decisions made by Greater Cincinnati Water Works (GCWW) for transforming the utility to not only prosper, but to continue to offer the highest‐quality water to its consumers. Management drafted a technology migration master plan that included both Windows NT and Unix servers running on a Windows NT network and using an Oracle database so that as these systems were built they could be linked together. Management also developed a strategic business plan that allowed the utility to function more like a business enterprise. The article discusses four main foundational areas that the business plan focused: creating a single point of customer contact; automating the geographic information system (GIS); using a process control system to monitor assets and water quality; and, connecting everything together through work order management.