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Alternative Service Delivery Models
Author(s) -
Patrick Roger
Publication year - 2002
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2002.tb09444.x
Subject(s) - service delivery framework , productivity , service (business) , key (lock) , set (abstract data type) , process management , business , water industry , management science , engineering management , computer science , operations management , marketing , engineering , water supply , economics , computer security , environmental engineering , macroeconomics , programming language
This article is part of a continuing series that draws on the findings from the recently completed AWWA Research Foundation project, “A Strategic Assessment of the Future of Water Utilities.” The project team worked in conjunction with water industry leaders to identify internal and external trends expected to influence the water industry, develop a set of scenarios for the operating environment that water utilities might face in the future, and identify the attributes of the successful utility of the future. One of the key findings of the project was that alternative service delivery models can significantly improve productivity. This article describes the challenges and opportunities that alternative service delivery modes create for water utilities.