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manager to manager
Publication year - 2001
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2001.tb09259.x
Subject(s) - benchmarking , plan (archaeology) , strategic planning , process management , engineering management , computer science , operations research , operations management , business , engineering , marketing , archaeology , history
This column discusses a case study that illustrates how self‐assessment and peer review helped develop a strategic plan that defined, prioritized, and scheduled long‐ and short‐term quality improvements at Kelowna Water Utility in British Columbia; a discussion of the QualServe program that was jointly sponsored by AWWA and the Water Environment Federation as a voluntary, continuous quality improvement program for utilities that uses self‐assessment, peer review, and offers a benchmarking clearinghouse; and, another case study of a water utility in Abingdon, Virginia, that illustrates the value of the QualServe program.