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Publication year - 2001
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2001.tb09225.x
Subject(s) - shadow (psychology) , incentive , event (particle physics) , plan (archaeology) , service (business) , customer service , process (computing) , operations management , computer science , process management , engineering management , marketing , business , engineering , operations research , management , economics , psychology , operating system , geography , physics , archaeology , quantum mechanics , psychotherapist , microeconomics
Topics covered in this column include: a description of a “job shadow” day, an event designed to help students explore career opportunities by spending part of a workday with individuals employed in different fields; a design‐build project that uses the “open book” method, a process that gives a cost‐saving incentive to all parties; and, a description of how the Arlington Water Utilities Department in Arlington, Texas, used a software package to improve its customer service, streamline its operations, and plan effective business strategies.