Premium
Achieving Results‐based Leadership
Publication year - 2001
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.2001.tb09095.x
Subject(s) - key (lock) , business , process management , order (exchange) , knowledge management , computer science , engineering management , engineering , computer security , finance
This article describes an extensive organizational development program that East Bay Municipal Utility District (EBMUD) underwent in order to be more effective at meeting their mission, which is achieving key customer expectations while providing for organizational and business needs. The assessment recommended implementation of an organizational performance management system (OPMS). Key points of this system are given along with results.