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Customer service gains a foothold
Author(s) -
Harmon Rick
Publication year - 1994
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1994.tb06132.x
Subject(s) - management , customer service , orange (colour) , service (business) , engineering , library science , sociology , operations research , business , marketing , computer science , economics , horticulture , biology
Customer service reps can provide advantages to the public, and section customer service committees can provide advantages to utilities and one another. This Roundtable, moderated by Rick Harmon, AWWA'S manager of management development programs, took place Mar, 29, 1993, in Seattle, Wash. Participants were Patricia Colson, accounts services director for Seattle Water Department, 710 2nd Ave., Seattle, WA 98104;Jess Jones, assistant superintendent of the Commercial Division, Cincinnati Water Works, 4747 Spring Grove Ave., Cincinnati, OH 45232;Gene Seibel, manager of Tualatin Valley Water District, 1850 S. W. 170th Ave., Beaverton, OR 97005; Linda Faulkner‐Vaughn, director of customer and community affairs for Orange Water and Sewer Authority, 400 Jones Ferry Road, Carrboro, NC 27510; and John P. (Jack) Waters, customer operations manager for Chesterfield County Utilities, 6806 W. Krause Road, Chesterfield, VA 23832. Moderator Harmon is at AWWA, 6666 W. Quincy Ave., Denver, CO 80235.