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On Quality, Public Involvement, and Listening
Publication year - 1993
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1993.tb06003.x
Subject(s) - active listening , face (sociological concept) , quality (philosophy) , quality management , state (computer science) , association (psychology) , political science , process management , psychology , public relations , computer science , business , operations management , sociology , engineering , management system , communication , social science , philosophy , epistemology , algorithm , psychotherapist
This Face‐to‐Face interview with the incoming AWWA president gives his assessment of the state of the association, focusing on management, implementation of a Continuous Quality Improvement (CQI) program, and some of the findings of the Committee on Reorganizing for the 21st Century.