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The Creative Organization
Author(s) -
Gerstberger Richard L.
Publication year - 1993
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1993.tb05970.x
Subject(s) - anticipation (artificial intelligence) , empowerment , personal development , knowledge management , business , quality (philosophy) , total quality management , process management , psychology , sociology , management , public relations , marketing , computer science , political science , epistemology , artificial intelligence , economics , law , psychotherapist , service (business) , philosophy
The truly creative organization is one that integrates the concepts of total quality and empowerment. It is founded on the concepts of continuous improvement and continual innovation, is guided by the clear anticipation of customer wants and needs, and develops a sense of commitment and team spirit throughout the organization that supports self‐responsibility and personal growth and development.