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Workforce Literacy in the Water Utility Industry
Author(s) -
Marlowe Herbert A.,
Beaudet Bevin A.
Publication year - 1992
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1992.tb07374.x
Subject(s) - workforce , literacy , water utility , key (lock) , financial literacy , business , public relations , economics , computer science , psychology , pedagogy , engineering , political science , economic growth , finance , water supply , computer security , environmental engineering
Literacy in the utility workplace is especially critical because of the dramatically changing nature of the utility business. Thus, a key question is what the literacy levels are among utility employees. But because the empirical data required to answer this question are not available, the four studies reported in this article were conducted. The data reported here clearly indicate that the literacy levels of operations and maintenance personnel at a Florida utility are not adequate for the demands currently placed on them, much less the higher demands anticipated in the future.