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Creating a High‐Performance Utility: The Link Between Culture and Organizational Health
Author(s) -
Marlowe Herbert A.,
Beaudet Bevin A.
Publication year - 1992
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1992.tb07285.x
Subject(s) - organizational culture , job satisfaction , organizational commitment , job performance , psychology , organisation climate , employee research , organizational performance , business , social psychology , knowledge management , marketing , public relations , computer science , political science
Organizational culture has been related to organizational performance in a number of nonutility settings. In this study, actual and desired cultures of a water utility were analyzed along with data on measures of organizational health. The major finding was that the greater the discrepancy between actual and ideal cultures, the lower the level of job satisfaction, the less the degree of job involvement, and the lower the level of commitment to the organization. Implications of these and other findings for utility management are discussed.