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Making Automated Systems Successful: How to Win the Hearts of Organizational Skeptics
Author(s) -
Bennett Mary Winter,
Myers W. Joseph
Publication year - 1992
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1992.tb07284.x
Subject(s) - champion , process (computing) , process management , knowledge management , point (geometry) , computer science , business , political science , geometry , mathematics , law , operating system
Too often, organizations implement automated computerized systems from the top down and concentrate on technical issues to the exclusion of human factors. Frequently such systems fail because the people most directly involved with them during the workday find them impractical or resent not having been involved in planning. To prevent this from happening, the authors propose that organizations select from within their ranks a “system champion” who is familiar with the process being automated and who can serve as a focal point for preliminary organization wide communication and for project planning. This article describes the characteristics of such a system champion and the support he or she needs from the organization. It suggests that organizational issues must be addressed as an integral part of systems projects.