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Developing a Risk Communication Strategy
Author(s) -
Santos Susan L.
Publication year - 1990
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1990.tb07051.x
Subject(s) - legislation , risk communication , water utility , risk management , key (lock) , risk analysis (engineering) , business , control (management) , risk assessment , it risk , environmental planning , environmental resource management , it risk management , computer security , computer science , water supply , economics , engineering , finance , political science , environmental engineering , law , environmental science , artificial intelligence
Increasing concern over environmental problems and the passage of more stringent legislation have led utility personnel to recognize that risk communication must become a part of their overall approach to environmental management. The key to effective risk communication is the two‐way exchange of information between the utility and the public. The utility explains technical data to interested segments of the public, who in turn voice their concerns, opinions, and reactions. As well as being involved in a dialogue concerning the nature of the risk, the public should also be involved in decisions relating to its control.