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The Confused, The Frustrated, and The Oblivious
Author(s) -
Mannion John B.
Publication year - 1990
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1990.tb06953.x
Subject(s) - commit , agency (philosophy) , action (physics) , quality (philosophy) , process (computing) , business , law and economics , balance (ability) , regulatory agency , public relations , economics , political science , computer science , public administration , sociology , psychology , social science , philosophy , physics , epistemology , quantum mechanics , database , operating system , neuroscience
Mannion, executive director of AWWA, sees three utility attitudes toward the US Environmental Protection Agency regulatory program. The confused find the regulatory scene unsettled and wait for clear, final directions. The frustrated, who tend to be informed, struggle to balance the costs and benefits of regulations. The oblivious do not believe that what they have heard about the regulatory program will apply to them. Mannion proposes three courses of action: First, the industry must commit itself to actively pursue the production of water of the highest possible quality. The industry cannot wait for final answers to every technological issue; it must act now with what is known. Second, the industry must participate more actively and effectively in the regulatory process. Third, the industry must communicate more fully and effectively with the public.