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Eating Anchovies at the Opera
Author(s) -
Mannion John B.
Publication year - 1990
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1990.tb06911.x
Subject(s) - pride , active listening , opera , psychology , service (business) , social psychology , advertising , public relations , applied psychology , marketing , business , political science , art , communication , visual arts , law
Some utilities love National Drinking Water Week and others turn their backs, just like some like eating anchovies and listening to opera and others do not. Two explanations are given for the nonobservers: celebrating Drinking Water Week serves no useful purpose, or the utility might not know how to do the job. The lack of skill can be overcome with the use of the AWWA kit of materials, suggestions and how‐to‐do‐it instructions, and advanced planning and arrangements. The primary purpose of the week is self‐evident–to increase the public's understanding and appreciation of its water service. Experience reveals a secondary benefit: an increase in employee pride. Participation in Drinking Water week is encouraged.