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Rates, Standards, and Customers
Author(s) -
Mannion John B.
Publication year - 1989
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1989.tb03197.x
Subject(s) - government (linguistics) , business , safety standards , professional standards , government regulation , marketing , public relations , economics , engineering , political science , management , law , philosophy , linguistics , reliability engineering , china
Mr. Mannion believes that water rates will definitely rise due to the economic impact of the upcoming regulatory program. He suggests that utility officials be more communicative with their customers, assuring them of the industry's commitment to safety and describing the rate increases likely to be necessary to achieve the new standards. Also utilities should take an active role in providing data, technical advice, and professional assistance to the government.