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Correlating a customer information system with online scheduling
Author(s) -
Austin William C.
Publication year - 1982
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1982.tb04953.x
Subject(s) - commission , scheduling (production processes) , computer science , information system , overhead (engineering) , database , operations research , business , operations management , operating system , engineering , finance , electrical engineering
Making changes in customer accounts and scheduling work for field representatives are now accomplished by the Washington Suburban Sanitary Commission through a database system. In addition to allowing prompt responses to customers' requests, the system keeps information more current and has saved overhead expenses generated by manual filing systems.