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Communicating with water utility customers
Author(s) -
Kutchins Kay
Publication year - 1982
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1982.tb04852.x
Subject(s) - water utility , automatic meter reading , reading (process) , business , operator (biology) , customer retention , computer science , marketing , telecommunications , engineering , water supply , service (business) , biochemistry , chemistry , repressor , environmental engineering , law , political science , transcription factor , service quality , wireless , gene
Everything a water utility does—from meter reading to bond issues—has an effect on the public's image of the utility. Every employee from top management to telephone operator has a responsibility for communicating with the customer. A planned communications program can help utilities reach technical objectives and achieve public support for their programs.