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Survey and Analysis of Bill Collection Procedures
Author(s) -
Roulier Maryann
Publication year - 1976
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1976.tb02469.x
Subject(s) - data collection , computer science , operations research , psychology , engineering , statistics , mathematics
A survey of delinquent account collection procedures shows that certain actions, such as the threat of shutoff, can be better than others. However public relations factors should be considered in deciding on the procedures to use.