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TRAINING EMPLOYEES FOR IMPROVED CUSTOMER RELATIONS
Author(s) -
Cole G. G. W.
Publication year - 1969
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1969.tb03754.x
Subject(s) - courtesy , training (meteorology) , business , marketing , public relations , political science , physics , meteorology , law
Although utility employees may know the technical end of their jobs, many do not know how to deal with the public. They can, however, be trained for courtesy and understanding—training from which company, employee, and public all benefit.