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Improvement of Work Performance Through a Utility Training Program
Author(s) -
Sopp George C.
Publication year - 1964
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1964.tb01309.x
Subject(s) - apprenticeship , training (meteorology) , water utility , reimbursement , work (physics) , engineering management , operations management , service (business) , business , on the job training , customer service , medical education , process management , engineering , marketing , medicine , internship , mechanical engineering , health care , philosophy , linguistics , water supply , physics , environmental engineering , meteorology , economics , economic growth
This article stresses the importance of utility training programs, and presents the apprenticeship program at the Los Angeles Department of Water and Power as an example of providing excellent on‐the‐job training at the journeyman skill‐level. Other aspects of the L.A. Department of Water and Power training program are discussed, including the radiologic monitor training, customer service training, tuition reimbursement, orientation program, supervisory training, management development, and operating manuals.