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Increased Scope for Customer Service
Author(s) -
Burzell Linden R.
Publication year - 1964
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1964.tb01258.x
Subject(s) - scope (computer science) , service (business) , service design , business , customer service , process management , marketing , service delivery framework , computer science , programming language
This article discusses a new aspect of customer service that has become increasingly important to the industry, that of positive public relations. It also discusses increasing the level of service offered by the water utilities, and provides examples of new water service trends in San Francisco, along with new trends at gas and electric utilities. The complexity of domestic water systems requires professional services, and special inspection of low pressure service calls are discussed.