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What's Our First Step in Creating a Succession Plan?
Author(s) -
Mercer Ken
Publication year - 2011
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.2011.tb03101.x
Subject(s) - documentation , usability , plan (archaeology) , succession planning , asset (computer security) , computer science , ecological succession , process management , business , history , computer security , archaeology , ecology , biology , finance , human–computer interaction , programming language
This month's question asks about creating a succession plan for a water utility. Preserving institutional knowledge is an important part of succession planning that can be done by using data collection templates to create system records. All standard operations and practices, especially those that aren't performed routinely, should be thoroughly documented. In addition to asset records and operating procedures, accurate system maps with notes and documentation are valuable sources of institutional information. An overall plan for collecting records, maps, and procedures would greatly enhance the usability of the system.