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Consumer Education: The Missing Link in Cross‐Connection Control
Author(s) -
Byus Lou Allyn
Publication year - 2010
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.2010.tb03048.x
Subject(s) - connection (principal bundle) , backflow , outreach , link (geometry) , control (management) , consumer education , business , marketing , public relations , engineering , political science , computer science , economics , economic growth , management , computer network , mechanical engineering , inlet
This article stresses the importance of water utilities actively continuing cross‐connection education for their customers. The article suggests that utilities establish alliances with the plumbing industry and backflow associations to educate consumers, and lists several forms of outreach for conducting ongoing consumer education.