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A Water Treatment Plant Tour and the Magic Kingdom: What Do They Have in Common?
Author(s) -
Rowland Kerry
Publication year - 2010
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.2010.tb02342.x
Subject(s) - courtesy , kingdom , magic (telescope) , engineering , business , political science , law , biology , physics , botany , quantum mechanics
This article presents the four service quality standards called “keys to the kingdom” by Disney's Magic Kingdom as an excellent guide for operator's who give water treatment plant tours to the public. The keys include safety, courtesy, show, and efficiency.