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Good Customer Relations Key to Success
Author(s) -
Miller Sharon
Publication year - 2001
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.2001.tb02298.x
Subject(s) - key (lock) , public relations , business , marketing , computer science , political science , computer security
This article discusses methods of improving communication with the public on community‐intrusive improvement projects. Methods discussed include: a videotape emphasizing areas where customers commonly had problems; improving the initial letter mailed to customers; developing a fact sheet for the staff; conducting a post‐project survey; and, holding a public meeting before starting a project.