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One Step at a Time: Continuous Quality Improvement
Author(s) -
Harmon Rick
Publication year - 1995
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.1995.tb00987.x
Subject(s) - quality (philosophy) , quality management , total quality management , operations management , business , process management , quality circle , computer science , marketing , engineering , service (business) , philosophy , epistemology
Like most people, you've probably heard a lot about the quality movement in the past several years–how it's improving the products we buy and the services we receive. A commitment to quality in your organization can help you and your co‐workers do your jobs better and improve how your organization functions. Although launching a quality program takes time and effort, it's not as hard as you might think. A general outline of continuous quality improvement steps is contained in the article.