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Customer Communication Questionnaire Helps
Publication year - 1978
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.1978.tb01126.x
Subject(s) - questionnaire , business , customer care , marketing , process management , psychology , sociology , social science
This customer questionnaire was developed to help promote communication between the consumer and the utility. Suggestions for selecting survey questions are given, and plans for a follow‐up and response program are also provided.