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Stiff Monitoring Reduces Customer Gripes In Newark
Author(s) -
Lakshman Bangalore T.
Publication year - 1976
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.1976.tb00880.x
Subject(s) - odor , taste , advertising , business , operations management , engineering , art , forensic engineering , psychology , neuroscience
Customer complaints of red and brown water, bad taste and odor, and white stains on dishes were reduced 60 percent after the Newark, Delaware water system implemented a stiff monitoring procedure in their utility. The procedure and nature of customer complaints are discussed.