Premium
Towards e‐judicial services in Malawi: Implications for justice delivery
Author(s) -
Chawinga Winner Dominic,
Chawinga Chaupe,
Kapondera Sellina Khumbo,
Chipeta George Theodore,
Majawa Felix,
Nyasulu Chimango
Publication year - 2020
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/isd2.12121
Subject(s) - business , government (linguistics) , the internet , economic justice , management system , public relations , political science , operations management , law , engineering , computer science , philosophy , linguistics , world wide web
In Malawi, the judiciary rolled out an electronic case management system in 2015 in response to the ongoing public sector reforms being championed by the Malawi Government. In this study, we employed the information systems (IS) success model to systematically investigate the benefits that an electronic case management system has brought about to the judiciary of Malawi. Specifically, three themes are pursued as follows: the services offered through an electronic case management system in the judiciary of Malawi; benefits of an electronic case management system; and challenges affecting the use of an electronic case management system in the judiciary of Malawi. Methodologically, the study is guided by a survey design and a questionnaire was used to collect data from various staff in the judiciary including judges, court clerks, court registrars, and information technology personnel. The study reveals that the implementation of an electronic case management system has impacted positively on the security of court files by easing the tracking and retrieving of case files thereby contributing to efficiency in justice delivery. However, the implementation of an electronic case management system has not been spared from challenges, which include frequent loss of network and poor Internet connection.