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The use of mobile systems to access health care big data in the Namibian environment
Author(s) -
Shaanika Irja,
Iyamu Tiko
Publication year - 2020
Publication title -
the electronic journal of information systems in developing countries
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.41
H-Index - 18
ISSN - 1681-4835
DOI - 10.1002/isd2.12120
Subject(s) - big data , health care , context (archaeology) , business , service delivery framework , hrhis , knowledge management , service (business) , public relations , health policy , process management , computer science , marketing , political science , geography , archaeology , law , operating system
Abstract As the need for health care services increases, some health facilities in many developing countries such as Namibia are challenged with accessing its big data. Despite the success of mobile systems, its use to access health care big data is challenging, which have impact on manageability and improvement of service delivery. The main problem is that the factors that influence interaction between mobile systems and health care big data are not empirically known within the Namibian context. The Namibian Ministry of Health (MoH) was therefore used as a case in this study. Qualitative methods and an interpretivist approach were employed, and structuration theory was used to underpin the study, which means the theory guided the analysis of the data. From the analysis, five factors were found to influence interaction in the use of mobile systems to access health care big data. On the basis of these factors, a model is proposed, which is a contribution to improving health care service delivery in the country through its practical implications: guiding interactions among health care stakeholders and developing policy for accessing patients' big data.