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A Survey and Evaluation of State‐of‐the‐Art Intelligent Question Routing Systems
Author(s) -
Furlan Bojan,
Nikolic Bosko,
Milutinovic Veljko
Publication year - 2013
Publication title -
international journal of intelligent systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.291
H-Index - 87
eISSN - 1098-111X
pISSN - 0884-8173
DOI - 10.1002/int.21597
Subject(s) - computer science , presentation (obstetrics) , artificial intelligence , table (database) , domain (mathematical analysis) , profiling (computer programming) , comprehension , data science , data mining , medicine , mathematical analysis , mathematics , radiology , programming language , operating system
In spite of great developments in artificial intelligence, human brain is still more powerful, concerning the comprehension and manipulation with partially known facts. One domain where this is prominent is related to a problem of question answering. When it comes to giving the answers, especially those that do not explicitly exist in the text corpus, the advantages of a human expert are abilities such as explaining, combining complex answers, and abstract reasoning. This paper represents a survey of the existing research in the domain of intelligent question routing. The survey starts from an original presentation paradigm that generalizes the essence of approaches found in the open literature. The presentation paradigm includes three basic processing stages related to the three major problems of system implementation: question analysis, question forwarding, and users’ knowledge profiling. Various research efforts use different approaches for implementation of each one of the basic processing stages. Each particular approach is described here using the same template. All these approaches are enlisted, discussed, and presented within a table, for easier comparison. The outcome of this analysis is a proposal for a new approach that tackles identified problems.