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Emotional labour strategies as mediators of the relationship between public service motivation and job satisfaction in Chinese teachers
Author(s) -
Li Mingjun,
Wang Zhenhong
Publication year - 2016
Publication title -
international journal of psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.75
H-Index - 62
eISSN - 1464-066X
pISSN - 0020-7594
DOI - 10.1002/ijop.12114
Subject(s) - psychology , job satisfaction , structural equation modeling , perspective (graphical) , scale (ratio) , social psychology , public service motivation , association (psychology) , school teachers , emotional labor , public sector , mathematics education , statistics , physics , mathematics , economy , quantum mechanics , artificial intelligence , computer science , economics , psychotherapist
The purpose of this study was to examine the relationship between teachers' public service motivation ( PSM ) and their job satisfaction levels and to investigate the mediating effects of surface acting ( SA ) and deep acting ( DA ) on that relationship. The teacher PSM scale, as well as emotional labour strategies and intrinsic satisfaction ( IS ) and extrinsic satisfaction ( ES ) scales, were administered to 317 primary and middle school teachers. Results indicated that PSM among Chinese teachers was significantly and positively related to both IS and ES . Furthermore, structural equation modelling analysis showed that SA and DA played mediating roles in the PSM‐IS and PSM‐ES relationships, respectively. These findings provide a new perspective that explains the mechanism underlying the association between PSM among teachers and their job satisfaction levels. Finally, the possible explanations and implications are discussed.