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Linking capacities of high‐quality relationships to team learning and performance in service organizations
Author(s) -
Brueller Daphna,
Carmeli Abraham
Publication year - 2011
Publication title -
human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.888
H-Index - 94
eISSN - 1099-050X
pISSN - 0090-4848
DOI - 10.1002/hrm.20435
Subject(s) - team learning , psychological safety , business , team effectiveness , quality (philosophy) , knowledge management , team composition , learning organization , psychology , service (business) , service quality , process management , marketing , applied psychology , cooperative learning , computer science , pedagogy , teaching method , open learning , philosophy , epistemology
This study examines the impact of intrateam and external high‐quality relationships (HQRs) on learning processes and performance. Data collected from 178 teams in the service sector indicate that (a) intrateam HQRs (i.e., between team members and between team members and their manager) are related to psychological safety, which in turn facilitates learning processes; (b) external HQRs are associated directly with team learning; and (c) team learning is positively associated with enhanced team performance. The findings highlight the importance of both internal and external HQRs to facilitate learning and enhance performance in service organizations. © 2011 Wiley Periodicals, Inc.