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Is the doctor in? A relational approach to job design and the coordination of work
Author(s) -
Gittell Jody Hoffer,
Weinberg Dana Beth,
Bennett Adrienne L.,
Miller Joseph A.
Publication year - 2008
Publication title -
human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.888
H-Index - 94
eISSN - 1099-050X
pISSN - 0090-4848
DOI - 10.1002/hrm.20242
Subject(s) - job design , work (physics) , knowledge management , job analysis , service (business) , job performance , computer science , psychology , business , process management , job satisfaction , marketing , social psychology , engineering , mechanical engineering
When designing jobs, the degree of specialization is a key consideration. Though functional specialization allows workers to develop deep areas of expertise, it also increases the challenge of coordinating their work. In this article, we propose the concepts of stage‐ and site‐based specialization and posit that together they can counteract the divisive effects of functional specialization. Taking advantage of a natural experiment in physician job design at a Massachusetts hospital, we explore the impact of stage‐ and site‐based specialization on coordination and performance outcomes. Building on recent interest in relational approaches to job design, this study is the first to link relational job design to relational outcomes such as coordination. Our findings have practical implications for job design in professional service settings such as education, consulting, and health care. © 2008 Wiley Periodicals, Inc.