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Human resources initiatives support Virginia Beach's transformation to a quality service system
Author(s) -
Stackhouse Fagan D.
Publication year - 2002
Publication title -
human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.888
H-Index - 94
eISSN - 1099-050X
pISSN - 0090-4848
DOI - 10.1002/hrm.10048
Subject(s) - human resources , service (business) , geography , quality (philosophy) , resource (disambiguation) , productivity , population , business , environmental planning , environmental resource management , management , economic growth , marketing , sociology , economics , philosophy , computer network , demography , epistemology , computer science
This article provides an overview of the evolution of the Virginia Beach Quality Service system and describeshow human resources' initiatives integrate into the citywide strategy. The city's strategy supports theVirginia Beach City Council's “Destination Points” that are linked to the six city businessesand common resources areas. The six businesses and common resource areas have associated outcomes with plans ofaction and milestones to document results. Virginia Beach, the largest city in Virginia with a population ofapproximately 435,000, received the U.S. Senate Productivity and Quality Award for Virginia in 1999. © 2002Wiley Periodicals, Inc.