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Creating high‐performance organizations in the public sector
Author(s) -
Muldrow Tressie Wright,
Buckley Timothy,
Schay Brigitte W.
Publication year - 2002
Publication title -
human resource management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.888
H-Index - 94
eISSN - 1099-050X
pISSN - 0090-4848
DOI - 10.1002/hrm.10045
Subject(s) - business , agency (philosophy) , organizational culture , organizational performance , service (business) , customer service , organizational effectiveness , public sector , investment (military) , public relations , marketing , process management , political science , philosophy , epistemology , politics , law
Accurate information about an organization's culture can provide a basis for improving processes andenhancing outcomes such as customer service and return on investment. Using a reliable and valid survey is aneffective way to obtain employee perceptions about the organizational culture. This article describes thedevelopment and use of the U.S. Office of Personnel Management's Organizational Assessment Survey. It providestwo examples, the U.S. Mint and the Environmental Protection Agency (EPA) Region VI, that show howmeasures of organizational culture can help federal agencies become high‐performance organizations. ©2002 Wiley Periodicals, Inc.