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Managers as facilitators of learning in learning organizations
Author(s) -
Ellinger Andrea D.,
Watkins Karen E.,
Bostrom Robert P.
Publication year - 1999
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.3920100203
Subject(s) - psychology , learning organization , experiential learning , knowledge management , pedagogy , computer science
The concept of learning organization has received considerable attention in the literature, but from a scholarly perspective little empirical research has been done in this area. This article reports on a qualitative study in which the critical incident technique was used to examine the perceptions of managers regarding their beliefs, behaviors, triggers, and outcomes when they serve as facilitators of learning for their employees. An overview of the major findings are provided from a macrolevel perspective. The results suggest that there are specific behavior sets that define the role of facilitator of learning for managers in this study. Implications for practice are discussed and recommendations for further research are provided.