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What bad impressions say about employees (Part I)
Author(s) -
Snyder Robert A.
Publication year - 1998
Publication title -
human resource development quarterly
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.756
H-Index - 65
eISSN - 1532-1096
pISSN - 1044-8004
DOI - 10.1002/hrdq.3920090107
Subject(s) - psychology , public relations , social psychology , business , political science
Organizations need to be concerned more than ever with managing the impressions their employees make on internal and external customers. Yet little research has focused on the individual or organizational causes of bad impressions. This two‐part article examines this topic and suggests methods organizations can use to eliminate specific bad impressions and lower their overall base rate.